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Evaluation Criteria — Mandatory / Desirable / Optional

Pulled verbatim from sources/src-02-part2-statement-of-requirements.md and sources/src-04-part3a-response-technical.md. Priority codes: M mandatory (failure = unviable), D desirable (materially improves viability), O optional.

Biometric Capture & Liveness Detection (LV)

IDPriorityRequirement
LV-1MCapture biometric images of sufficient quality for biometric comparison, complying with ISO/IEC 29794-5 when generating the image quality profile of the acquired image.
LV-2MImplement automated image-quality controls within its biometric capability and provide clear UI guidance to direct a user to capture an image that meets the required image quality profile.
LV-3MEmploy Presentation Attack Detection (PAD) to determine whether the acquired image originates from a living human subject present at the point of capture.
LV-4MComplete image capture and PAD as part of a single continuous process before the image is submitted to the ATO system for online biometric verification, to prevent exploitation via separation of acquisition and PAD.
LV-5MPAD technology meets at least Evaluation Assurance Level 2 (Level B) as defined by ISO/IEC 30107-3:2023 and the Digital ID (Accreditation) Data Standards.
LV-6MTested or validated by a qualified third-party biometric testing entity experienced in ISO/IEC 30107 to evidence the PAD meets EAL-2 (Level B).

Technical Verification & Biometric Binding (TV)

IDPriorityRequirement
TV-1MFor foreign ePassport technical verification: (a) comply with relevant sections of ICAO Doc 9303 for remote PKI verification; and (b) check published CRLs or equivalents for ePassport cancellation status.
TV-2MOnline biometric binding MUST: complete binding within a single continuous workflow; include liveness detection as part of PAD; execute PAD at the point of capture; complete capture and PAD prior to submission for binding; use PAD technology incorporating data from both the capture subsystem and system-level monitoring consistent with ISO/IEC 30107-1.
TV-3MBiometric matching algorithm achieves FMR ≤ 0.01 % and FNMR ≤ 3 % at a 90 % confidence interval, per ISO/IEC TS 19795-9:2019.

Scalability (S), Performance (P), Availability (A)

IDPriorityRequirement
S-1MScalable to meet performance requirements under variable and increasing usage.
S-2MSupport SaaS solution.
P-1MSupport peak loads of 10 000 verifications/hour with 95th-percentile response time ≤ 1000 ms.
P-2MProvide: (i) Licensed Software performance metrics and test regimes used; (ii) infrastructure design specifications; (iii) a Software Capacity Plan and supplier strategies for scaling.
A-1MAchieve or exceed 99.95 % availability.

Hosting (H), Integration (IN)

IDPriorityRequirement
H-1MCloud-hosted SaaS offering, delivered via a secure, scalable, vendor-managed environment.
H-2MIf cloud-based, describe connectivity with current AWS technologies and services, connectivity methods (e.g. AWS PrivateLink), and resources required from ATO to support connectivity.
IN-1MSupport the Microsoft MAUI development environment and provide bindings for client API access.
IN-2MSupport operation through standard web browsers (Chrome, Safari, Edge, Firefox) in addition to mobile platforms.
IN-3MWhere not hosted within an ATO Software Service, MUST not require server affinity.
IN-4MSupport silent automated deployments including IaaS, where ATO is responsible for deployment.
IN-5DProvide two short case studies demonstrating delivery of similar services in high-volume, large-scale deployments, including references.

Security & Confidentiality (SC)

IDPriorityRequirement
SC-1MEvidence of ability to comply with PSPF, ISM, Essential 8 and other security requirements as defined in the Digital ID Act 2024.
SC-2MDemonstrate compliance with the Australian Privacy Principles.
SC-3DSecure all collected/held/used data (PI, ATO Data, ATO Material, inter-agency information) in use and at rest using ASD-approved cryptographic algorithms consistent with the Australian Government ISM or NIST.
SC-4DControls to ensure integrity of data generated within the client software or provided to the Facial Verification Service.
SC-5MMUST NOT transfer Personal Information outside Australia.
SC-6MCapable of meeting relevant ISM controls to allow the ATO’s Information Security Advisor to issue certification at the PROTECTED level.
SC-7MAll Personal and ATO data hosted and stored in Australia, complying with Australian data sovereignty laws and the Data Hosting Certification Framework.
SC-8DList all products used in delivery of Licensed Software, their function, whether third-party, and any access those products have to user data.

Operations (OP), Vendor Implementation Support & Maintenance (VISM), Maintainability (M)

IDPriorityRequirement
OP-1MSecure, isolated non-production environments coupled with 24×7 monitoring.
OP-2DDynamic, automated test environments with integration testing.
OP-3MMaintain data sovereignty and provide internal real-time service status visibility.
OP-4MContinuously monitor access and privileged activities.
OP-5MAssurance that system access is limited to approved IP ranges that are regionally localised.
OP-6DMechanisms to detect early indicators of stress or coercion among personnel interacting with sensitive systems.
OP-7MReal-time alerts for high-risk or policy-violating behaviours, including biometric failures.
OP-8DTiered alerting based on risk severity; detect abnormal access or potential data loss incidents.
OP-9MAustralian-based NV1-cleared support, ISM-compliant timelines, governance reporting, secure incident management via an iRAP-certified portal.
OP-10MDedicated helpdesk, roadmap for fraud prevention, knowledge transfer; demonstrate experience with government identity systems and security certifications, plus SLA management and governance.
VISM-1MSolution-specific support and troubleshooting via a formal helpdesk function.
VISM-2MDocumented processes, manuals and operational instructions.
VISM-3MOngoing support to keep software up-to-date with regular patching and updates.
VISM-4MOngoing platform maintenance services.
VISM-5DRoadmaps and planned updates in fraud prevention and identity technology.
VISM-6DDemonstrate proven experience in successful implementation of similar systems in other government agencies.
VISM-7DDescribe emerging technologies and recommendations based on vendor research.
M-1MKeep Licensed Software up-to-date through maintenance and patches (including security patches) for the Licensed Software and any third-party components.

Reporting & Monitoring (RM), User Experience & Accessibility (UX)

IDPriorityRequirement
RM-1MCentrally log system activity (security settings, verification activities) and support shipping logs to ATO’s logging system.
RM-2MConfigurable metrics, dashboards and drill-down visualisations (e.g. capture-time statistics, failure-to-enrol/acquire rates).
RM-3MProvide ATO with appropriate access to view logs (requests, response payloads, processing status) for troubleshooting.
RM-4MDescribe monitoring capability or integration options.
UX-1MSupport Mobile First and Responsive Web Design methodologies.
UX-2MProvide UI standards, UI screen designs, and UX documentation including user-flow mappings.
UX-3MConform to WCAG 2.1 Level AA for mobile and web browser experiences.
UX-4MAbility for the ATO to customise user experience elements.

Cross-cutting headline business requirements (from §6 Overview)

  • Secure — detect/prevent spoofing, deepfakes, identity threats; biometric match rates (FAR/FRR) per Digital ID Act 2024
  • User-friendly — quick, simple, accessible for all users including those with accessibility needs
  • Device compatibility — wide range of mobile devices, platforms, browsers, OSes
  • Accessible — meets minimum WCAG requirements as defined in Digital ID Act 2024
  • Scalable — high volumes, consistent performance, reliability, uptime
  • Cost-effective — sustainable pricing aligned with Commonwealth procurement frameworks
  • Compliant — Digital ID Act 2024 liveness/biometric verification standards and disclosure requirements
  • Integratable & maintainable — seamless integration with existing ATO infrastructure and future architectures
  • Value for money

Linked notes

  • sable-fit — per-requirement SABLE answer (compliance position + commentary)
  • gaps-and-risks — items we cannot claim compliance on today
  • ato-myid-context — myID architecture context that frames the M/D/O priorities

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